Terms of Service

1. Definitions

"Viselume", "we", "us" refers to the operator of the Viselume platform. "Customer", "you" refers to the organization or individual entering into an agreement with Viselume. "Services" refers to the Viselume multimodal vision intelligence platform, including software, APIs, edge deployment, and related support.

2. Service Description

Viselume provides a multimodal vision intelligence platform, including visual QC, scene recognition, video analysis, and edge deployment capabilities. The specific scope of services, deliverables, and acceptance criteria are defined in the Statement of Work (SOW) agreed upon between Viselume and the Customer.

3. Account Registration & Access

Access to the Viselume platform is granted through the sales-led delivery process. Customer administrators are responsible for managing user accounts and permissions within their organization. You agree to keep your account credentials secure and notify us immediately of any unauthorized use.

4. Fees and Payment

Fees are as specified in the applicable SOW or order form. Unless otherwise stated, fees are quoted in US Dollars and are exclusive of applicable Goods and Services Tax (GST) under Singapore law. Payment terms are as set out in the SOW. Late payments may incur interest at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

5. Intellectual Property

All intellectual property rights in the Viselume platform, including software, models, algorithms, and documentation, remain the property of Viselume. Customer retains ownership of its data. Any custom models developed using Customer data during the engagement are subject to the IP terms defined in the SOW.

6. Data Protection

Viselume processes personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and our Privacy Policy. Customer data is owned by the Customer. We implement dedicated tenant isolation, end-to-end encryption, and other security measures to protect data. Visual data processed at edge nodes remains on Customer premises unless otherwise agreed.

7. Confidentiality

Both parties agree to keep confidential any proprietary or non-public information disclosed during the course of the engagement. This obligation survives termination of the agreement for a period of three (3) years.

8. Service Level Agreement (SLA)

Service availability targets are as specified in the applicable SOW (typically 99.9% or 99.99%). SLA credits and remedies for service disruptions are defined in the SOW. Scheduled maintenance windows are excluded from availability calculations.

9. Limitation of Liability

To the maximum extent permitted by Singapore law, Viselume's total aggregate liability under these terms shall not exceed the fees paid by the Customer in the twelve (12) months preceding the event giving rise to the claim. In no event shall either party be liable for indirect, incidental, special, consequential, or punitive damages.

10. Indemnification

Each party shall indemnify and hold harmless the other party from any third-party claims arising from (a) a breach of these terms, (b) violation of applicable laws, or (c) negligent or wrongful acts in connection with the services.

11. Term and Termination

The term of service is as specified in the SOW. Either party may terminate for material breach if the breach remains uncured for thirty (30) days after written notice. Upon termination, Viselume will assist with data export for a period of thirty (30) days, after which Customer data will be securely deleted.

12. Governing Law and Dispute Resolution

These terms are governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles. Any dispute arising out of or in connection with these terms shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with its prevailing rules. The seat of arbitration shall be Singapore.

13. General Provisions

These terms, together with the applicable SOW, constitute the entire agreement between the parties. If any provision is found to be unenforceable, the remaining provisions shall continue in full force. Viselume may update these terms from time to time; continued use of the services constitutes acceptance of the updated terms.

14. Contact Us

For questions about these Terms of Service, please contact:

Viselume
Email: legal@viselume.ai