Privacy Policy

1. Data Controller

Viselume ("we", "us") is the data controller responsible for the personal data we collect and process. For data protection inquiries, please contact our Data Protection Officer at legal@viselume.ai.

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact information: name, work email address, company name, phone number.
• Inquiry details: industry, deployment scale, business scenario descriptions submitted through our contact form.
• Usage data: log data, device information, and cookies when you visit our website.

Visual data processed by the Viselume platform is handled on-site at customer premises and is not uploaded to our servers unless explicitly agreed upon.

3. Purposes of Collection and Use

We collect and use your personal data for the following purposes:

• Responding to your inquiries and arranging product demonstrations.
• Providing, maintaining, and improving our services.
• Communicating with you about service updates, security alerts, and support.
• Complying with legal obligations and enforcing our terms.

Under the PDPA, we will notify you of the purposes for collecting your personal data and obtain your consent before or at the time of collection.

4. Consent

By submitting your personal data through our website or contacting us directly, you consent to the collection, use, and disclosure of your personal data as described in this policy. You may withdraw your consent at any time by contacting us at legal@viselume.ai. Please note that withdrawal of consent may affect our ability to provide services to you.

5. Disclosure to Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers (e.g., cloud hosting, analytics) who process data on our behalf and are bound by contractual obligations to protect your data. We may also disclose data when required by law or to comply with legal processes in Singapore.

6. Cross-Border Transfers

If your personal data is transferred outside Singapore, we ensure that the recipient provides a standard of protection comparable to that under the PDPA, in accordance with the Transfer Limitation Obligation under the PDPA.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When personal data is no longer needed, we will securely dispose of or anonymize it.

8. Data Security

We implement reasonable security measures to protect your personal data against unauthorized access, collection, use, disclosure, or similar risks. These include dedicated tenant isolation, role-based access control (RBAC), audit logs, TLS 1.3 transport encryption, and AES-256 storage encryption.

9. Access and Correction

Under the PDPA, you have the right to request access to and correction of your personal data held by us. To make such a request, please contact us at legal@viselume.ai. We will respond to your request within 30 business days.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the PDPA, please contact our Data Protection Officer:

Email: legal@viselume.ai